Maintenance and defect management

Maintenance and defect management

Ensure the serviceability of the equipment by planning maintenance measures and documenting operations timely

In equipment management, maintenance planning and systematic implementation are critical in extending the life of the asset and reducing the number of unexpected defects. Sufficient and timely defect reports and maintenance requests are important in improving the usage rate of the equipment. Trail provides all tools needed for managing maintenances efficiently.

Key functionalities

  • Create defect reports on the fly
  • See full maintenance history with attachments
  • Create maintenance plans compliant with statutory requirements
  • Control maintenance costs
  • Plan renewals in time
  • Schedule recurring maintenances
  • Export maintenance reports

Trail provides the ability to create recurring maintenance plans for managed equipment. Maintenance plans are in place to ensure that maintenance procedures are performed on time and all operations are properly documented. Recurring maintenance plans are often required specifically for statutory maintenance needs.

A scheduled maintenance plan with a checklist can be built into Trail system. It is also possible to store information about the tools used in connection with maintenance. If a maintenance tool is later found to be faulty, all the equipment for which the tool has been used can be accurately found in Trail.

When an equipment defect is detected, a defect report or maintenance service request is logged in the system. Defect reports and service requests can be easily created in both browser and mobile application. When a defect is reported and a service request is made, Trail automatically sends a notification to the person in charge of the equipment.

It is easy to detect all equipment waiting for maintenance in the Trail asset register. Each defect report is stored in the individual equipment data, making it easy to track troubleshooting of the defect. Trail enables the full life cycle of the asset to be found in one place. Attachments can also be stored in the defect report, and users can export maintenance reports from the system.

Timely defect reports are key to shortening maintenance times, allowing equipment to be used more efficiently. Planning and systematically performing maintenance extends equipment life and reduces unexpected defects and additional maintenance.

Trail answers to questions like

  • What equipment needs to be maintained?
  • When is the next scheduled maintenance for the item?
  • What actions have been completed during maintenance?
  • Has the statutory maintenance been completed according to requirements?
  • What documentation is there related to the maintenance?
  • Which item is faulty?
  • What operations are impacted by equipment being maintained?
  • What is the cost of maintenance?

Easy implementation

There are no prerequisites for certain technologies or integrations to start with Trail. Just by following the below steps, you’re ready to get going. And you can count on our support.


Configuring Trail and importing asset data

We offer ready-made templates for the mass importing of equipment data and we assist with the data structure and Trail configuration.


Tagging equipment with RFID/barcode

We help our customers choose the tagging methods and deliver the equipment required to print and read the tags.


Training and supporting the users

We make sure that our customers are familiar with Trail’s features and we support you in applying the best equipment management practices.


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