Resolve defects and issues efficiently
Timely reporting of defects and issues is essential to minimising downtime and ensuring that the right people are promptly informed. Trail Equipment Management makes it easy for users to report faults and incidents, while automatically notifying the appropriate personnel.
Key benefits
Create defect reports in the field using Trail’s mobile app
Automatic notifications to responsible parties when new reports are submitted
Reduced risk associated with faulty equipment
Minimise downtime through faster communication
Complete history of reported defects and issues at the individual item level
Option to attach images and comments to support each report
When a defect is identified, it can be reported quickly via either the web interface or the mobile app. Users can include photographs to help maintenance teams assess and understand the issue. Once a report or maintenance request is submitted, Trail immediately notifies the designated person or team.
Each defect report is linked to a specific asset, enabling straightforward tracking and resolution. Trail combines the defect reports to the entire asset lifecycle data and supports exporting of maintenance documentation so that it can be utilised in external systems.
Prompt defect reporting is critical to reducing maintenance time, improving equipment efficiency, and mitigating risks associated with faulty equipment.
Trail helps you answer:
Which equipment has been reported as defective?
Has a particular item been reported as defected before?
What is the nature of the defect?
What defects have been reported the equipment in the past?
What are the costs and work hours related to closing the defect report?
